Exchange and Return Policy
Exchange & Return policy:
At Emylia’s Collection customers satisfaction is our Priority.
In order to exchange/return a product due to manufacturing defect, you can do so within 14 days from the date the product was delivered to you. The product must be unworn, unused, unwashed and in the same condition that you received it. We will only issue a Shopping Credit Voucher (SCV) for you to use.
Please note that All Clerance & Sale Items are non exchangable/returnable.
We reserve the right to Reject any returned item that does not meet the conditions specified above.
Changing of colour or size once the order has been made is strictly NOT allowed.
Please take note that all related exchange and return shipping cost will be borne by the buyer.
Shopping Credit Voucher (SCV):
A CODE will be provided for the SCV for the purpose of exchange/return of the product. The value of the voucher will be equal to the price of the return product. Validity of the voucher is 30 days.
How do I return an item?
Return via Mail to the following address:
Recipient: Emylia’s Collection
Address: No 39 Jalan 33/154 Kemuning Residence, Shah Alam 40400, Selangor
For any enquiries please drop us an email at firstname.lastname@example.org and our team will attend to your request within 1-3 working days.
Delivery Method: Courier service
Timing: Within 1 - 3 days (Shipped every Mon & Fri)